Credit Control

Reduce credit risk and operational costs by monitoring and automating processes during the customer lifecycle management. Pursue the overall goal of credit and collections and regularly turn invoices into cash within the payment terms.

Collections

Dunning should guarantee debt payment. But Dunning is cost intesive, main cost drivers are actions within the dunning process and the costs are induced in customer care As Dunning drives customer staisfaction down, this can lead to voluntary churn. Dunning can also lead to involuntary churn Therefore Dunning should be handled with care:

• by avoiding that customers pay late
• if customers get into dunning, issues should be resolved as fast as possible, and
• both parties should be satisfied
• It is necessary to analyze the reasons why a customer pays late and treat him accordingly.

Fraud and revenue assurance is a major issue within the telecoms industry, directly impacting revenues. Currently, most network operators utilise fraud mitigation tools which use rules based logic to identify fraudulent behaviour. However, supervised machine learning is now being used to develop algorithms that can automatically identify activity as fraudulent or non-fraudulent. Machine learning may also offer the potential to spot early trending anomalies associated with criminal behaviour.